DentalWriter could not locate the following folders

Requiring local administrator credentials to locate the DentalWriter software

An error message is displayed when opening DentalWriter from a Workstation that references: “DentalWriter Could not locate the following folders:”

With a list of the different data directories for each folder.

This message usually means that workstation attempting to access the data network shares requires local-admin credentials to be entered and IMPORTANT Selected to Remember once entered.  Or that the permissions or data folders have been modified on the Server.

To Fix:

You will be required to know and enter administrator username password setup by person whom manages network or setup.  Normally your local-IT represented.  Once those credentials are obtained from the workstation receiving this message:

• Select no, close DentalWriter from Desktop.
• Click and select to open (Yellow) explore folder in bottom of your system tray.
• In the (Left Window) expand Network if not already Expanded.
• Select your DentalWriter™ Server name:  The server name will be displayed in message received (Example:  \\Your Server Name\ NiermanData\DentalWriterNet)
• Double-Click and open NiermanData share folder.
• You will be presented with a Windows Login Message.  This is where you will enter Administrator credentials and select Remember.

• Select OK and close.
• Double-click and re-open DentalWriter, message will no longer be displayed.  If message is still present, please have your Local-IT representative call DentalWriter Tech support team for further instruction.