---
title: DentalWriter could not locate the following folders
description: Requiring local administrator credentials to locate the DentalWriter software
---

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# DentalWriter could not locate the following folders

## Requiring local administrator credentials to locate the DentalWriter software

**Summary**

An error message is displayed when opening DentalWriter from a Workstation that references: “DentalWriter Could not locate the following folders:”

With a list of the different data directories for each folder.

![](https://help.niermanpm.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction22010864484originalE7h3RtEkfyovHONzR5-a51Z4NvFKSSXNKQ.png)

This message usually means that workstation attempting to access the data network shares requires local-admin credentials to be entered and **IMPORTANT Selected to Remember once entered.**  Or that the permissions or data folders have been modified on the Server.

**To Fix:**

You will be required to know and enter administrator username password setup by person whom manages network or setup.  Normally your local-IT represented.  Once those credentials are obtained from the workstation receiving this message:

- Select no, close DentalWriter from Desktop.
- Click and select to open (Yellow) explore folder in bottom of your system tray.
- In the (Left Window) expand Network if not already Expanded.
- Select your DentalWriter™ Server name:  The server name will be displayed in message received (Example:  \\\\Your Server Name\\ NiermanData\\DentalWriterNet)
- Double-Click and open *NiermanData* share folder.
- You will be presented with a Windows Login Message.  This is where you will enter Administrator credentials and select Remember.

![](https://help.niermanpm.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction22010864527original0WsJrgajRSoixWbHbfLGtf4A1Pb8xdPG7A.png)

- Select OK and close.
- Double-click and re-open DentalWriter, message will no longer be displayed.  If message is still present, please have your Local-IT representative call DentalWriter Tech support team for further instruction.

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