--- title: No connection can be made to the server message from workstation or server description: Reconnecting your DentalWriter on your workstation to your DentalWriter server --- [Skip to content](https://help.niermanpm.com/dentalwriter-desktop/no-connection-can-be-made-to-the-server-message-from-workstation-or-server#main-content) English Show submenu for translations [More support](https://help.niermanpm.com/dentalwriter-desktop/kb-tickets/new?hsLang=en) ![DW Logo (1).png\]](https://help.niermanpm.com/hs-fs/hubfs/DW%20Logo%20(1).png?height=40&name=DW%20Logo%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.niermanpm.com/dentalwriter-desktop/kb-tickets/new) - Go to DentalWriter.com Go to DentalWriter.com Welcome to the DentalWriter Desktop Knowledge Base. Let's Find an Answer. - There are no suggestions because the search field is empty. 1. 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[Troubleshooting](https://help.niermanpm.com/dentalwriter-desktop/troubleshooting?hsLang=en) # No connection can be made to the server message from workstation or server ## Reconnecting your DentalWriter on your workstation to your DentalWriter server You receive a message when launching the DentalWriter™ Icon from desktop that “No connection can be made to the server listing Your DentalWriterServerName\\DentalWriter.” This condition will occur in either the DentalWriter™ server is not up and running or powered up, the Microsoft server services are not running, the workstation is not configured as part of network, or workstation is running on a wireless connection and the signal is not responding from server.   Attempt steps below and if cannot resolve with steps provided, contact your local-IT staff to address and or coordinate a support effort with our technical support team and your local-IT staff. ![](https://help.niermanpm.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction22007979764originalzEALUSG9_bWq1xBl8C9L6pxOhtENKI-lGA.png) Make note of the message for the server name and go to that machine. 1\. Right-Click on the Windows™ start button and select Run ![](https://help.niermanpm.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction22007979817originalX9QR_TU2SVPVi5nGhWeY9iFD9CsUnNdy6w.png) 2\. In the Open: text field, type:  services.exe then select OK. ![](https://help.niermanpm.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction22007979856originaldwNK3fd3aPgdIR3kixkfwD_0a8hMp0OIyg.png) 3\. Locate the SQL Server (DENTALWRITER) service.  Highlight that service, Right-click and select Start or Restart if already running. ![](https://help.niermanpm.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction22007979891originalS2eEfPAed1GsUaji6o0arCS3tIjhF8t67w.png) 4\. Also confirm SQL Server Browser is shown as “Running”. If not perform same steps as above. 5\. Additionally Click the **Properties** of that service, then select the Recovery Tab, and in First failure: Select drop down *Restart the Service,* Second failure: *Restart the Service* and in Subsequent failures: *Restart the Service.* **Properties** ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22008607064/original/p2d6XK1380CZLxnMcjvMRaUhBjF8ARfuyA?1504191087)  ![](https://help.niermanpm.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction22008607064originalp2d6XK1380CZLxnMcjvMRaUhBjF8ARfuyA.png) - [Getting Started](https://help.niermanpm.com/dentalwriter-desktop/getting-started?hsLang=en#main-content) - [Installation](https://help.niermanpm.com/dentalwriter-desktop/getting-started?hsLang=en#installation) - [The 4 Step Process](https://help.niermanpm.com/dentalwriter-desktop/getting-started?hsLang=en#the-4-step-process) - [Software Guides & Tutorials](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#main-content) - [Ledger/Accounting/Patient Statements](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#ledger-accounting-patient-statements) - [Patient Visits/Forms](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#patient-visits-forms) - [Medical Claims & Codes](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#medical-claims-codes) - [Miscellaneous How-To's](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#miscellaneous-how-tos) - [Nierman Medical Billing Service](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#nierman-medical-billing-service) - [Hosted Cloud DentalWriter](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#hosted-cloud-dentalwriter) - [QuickLetter Templates](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#quickletter-templates) - [DentalWriter Update Summaries](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#dentalwriter-update-summaries) - [Recall/Treatment Plans](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#recall-treatment-plans) - [Online Patient Questionnaires](https://help.niermanpm.com/dentalwriter-desktop/software-guides-tutorials?hsLang=en#online-patient-questionnaires) - [Customizing DentalWriter](https://help.niermanpm.com/dentalwriter-desktop/customizing-dentalwriter?hsLang=en#main-content) - [Customization](https://help.niermanpm.com/dentalwriter-desktop/customizing-dentalwriter?hsLang=en#customization) - [Configuration](https://help.niermanpm.com/dentalwriter-desktop/customizing-dentalwriter?hsLang=en#configuration) - [Reporting](https://help.niermanpm.com/dentalwriter-desktop/reporting?hsLang=en) - [Troubleshooting](https://help.niermanpm.com/dentalwriter-desktop/troubleshooting?hsLang=en) [![Chill listening crop-3](https://help.niermanpm.com/hs-fs/hubfs/NPM%20logo.png?width=61&height=24&name=NPM%20logo.png "Chill listening crop-3")](https://www.NiermanPM.com) DentalWriter Desktop/Server Help Center Copyright © 2026, Nierman Practice Management