---
title: Sfax — Port-Out Process
description: Internal SOP for handling Sfax port-out requests, including who completes the LOA, where to send it, toll-free number requirements, and expected port timing.
---

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# Sfax — Port-Out Process

## Internal guide for managing Sfax number port-out requests and submissions (This article is for internal use only.)

**Port-out vs. port-in**  
It is important to confirm whether the request is a \*\*port-out\*\* or a \*\*port-in\*\* before taking action.

**Port-out**  
A port-out means the client’s fax number is leaving Sfax and moving to a new provider.

For port-out requests:  
\- Nierman Practice Management completes and signs the LOA on behalf of the client  
\- No invoice or bill copy is required  
\- The completed request is submitted to \*\***port@consensus.com**\*\*

**Port-in**  
A port-in means the client is bringing an existing fax number into Sfax from another provider.

For port-in requests:  
\- The client completes, signs, and returns the LOA  
\- A copy of the telephone service bill is required as proof of ownership  
\- The completed request is submitted to \*\*ports@sfax.com\*\*

**\*\*Important:\*\*** The port-out and port-in submission addresses are different and must not be confused.  
\- Port-out: \*\***port@consensus.com**\*\*  
\- Port-in: \*\***ports@sfax.com**\*\*

**Port-out process**  
Follow these steps for a port-out request.

 **1. Complete the LOA**  
Nierman Practice Management is responsible for filling out and signing the Sfax Letter of Authorization (LOA) on behalf of the client.

Any Nierman Sfax admin may complete and sign the form.

All fields must be completed accurately to avoid delays.

Required fields  
\- Company name  
\- Service address, city, state, and ZIP code  
\- Telephone number(s) to port  
\- Billing telephone number  
\- Sfax customer name  
\- Sfax account number  
\- Current service provider  
\- Signature and date

\*\***Note**:\*\* A copy of the telephone service invoice is \*\*not required\*\* for port-out. The signed LOA alone is sufficient. This is different from a port-in, where the client must provide a bill copy.

**2. Send the completed LOA to the client and winning provider**  
Once the LOA has been completed and signed by a Nierman Sfax admin, send the form to:

\- The client, for their records  
\- The winning or new provider, if they have been identified in the request

\*\***Note**:\*\* The winning or new provider may not always be included. Only copy them if they have been identified as part of the port-out request.

**3. Check for toll-free numbers**  
Toll-free numbers must be submitted on a separate LOA from local or geographic numbers.

If the client is porting both types, two separate LOA forms are required.

**4. Submit the completed LOA to the port-out address**  
Email the completed and signed LOA to \*\***port@consensus.com**\*\*.

This is the dedicated port-out address. Do \*\***not**\*\* send port-out requests to \*\*ports@sfax.com\*\*, as that address is for port-in requests only.

**5. Set client expectations on timing**  
Port requests typically take \*\*4–5 weeks\*\*.

There should be no downtime during the transition. After porting, some carriers may take \*\*1–2 business days\*\* to update their routing.

If a number is temporarily unreachable immediately after porting, advise the client to contact their carrier directly.

\## Quick reference  
| Field | Detail |  
|---|---|  
| Form | Sfax LOA — j2 Cloud Services (page 1) |  
| Who completes and signs (port-out) | Nierman Practice Management — any Sfax admin |  
| Who completes and signs (port-in) | The client |  
| Invoice copy required? (port-out) | No — signed LOA only |  
| Invoice copy required? (port-in) | Yes — telephone service bill required |  
| Final Resporg ID | KSW01 |  
| Port-out email | port@consensus.com |  
| Port-in email | ports@sfax.com |  
| Toll-free numbers | Separate LOA required from local numbers |  
| Timeline | 4–5 weeks (sooner if no carrier rejections) |

\## Suggested internal note  
Use the following note in the ticket or client record:

\*\*Client requested a port-out of their Sfax number. LOA was completed and signed by a Nierman Sfax admin, then submitted to port@consensus.com. Confirmed this was a port-out request and not a port-in request.\*\*

**Summary**  
For a client doctor porting a number \*\*out of Sfax\*\*, Nierman Practice Management completes and signs the LOA, sends it to the appropriate parties, and submits it to \*\*port@consensus.com\*\*. No invoice is required for port-out.

For port-in requests, the process is different: the client completes the LOA and must provide a telephone service bill, and the request goes to \*\*ports@sfax.com\*\*.

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