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Understanding Call Recording Messages in RingCentral Why do I sometimes hear “This call is being recorded”?

You may hear this message because of state laws about call recording. RingCentral uses a feature called Smart Automatic Call Recording (ACR) to help apply these rules automatically.

 How it works

When you place a call, RingCentral checks the area code of the number being called and applies the call recording rules associated with that state.

One-party consent states

In most states, only one person on the call must consent to recording.

In these states:

  • Calls may be recorded automatically
  • Only the caller may be notified
  • No message is played to the other person

What this means: You typically will not hear a recording announcement.

Common one-party consent states

Alabama, Alaska, Arizona, Arkansas, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming, and Washington, D.C.

Two-party consent states

In some states, everyone on the call must be notified that the call is being recorded.

In these states:

  • Calls are not automatically recorded without proper notice
  • Both parties must be notified
  • You may hear: “This call is being recorded”

What this means: This message is required by law and is not an error.

Two-party consent states

California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington.

Examples
Call location What happens
Texas One-party consent: the call may record automatically, and you typically will not hear an announcement to the patient.
California Two-party consent: recording requires an announcement so both parties are notified.
Key takeaways
  • This is expected behavior, not a system problem
  • Recording messages only play when legally required
  • Not all calls are recorded automatically
  • Some calls may require manual recording, depending on your setup and the applicable law
Why this matters

These rules help protect:

  • Patient privacy
  • Legal compliance
  • Your organization from unnecessary risk
Bottom line

If you hear “This call is being recorded,” it usually means the law requires both parties to be notified before recording can occur.

Suggested internal note

Because call recording laws can change and may vary by jurisdiction, confirm your organization’s legal and compliance requirements before relying on this article as formal legal guidance.