Error received when an invalid log in or password is entered to check for online questionnaires
- You receive an error message when utilizing the DentalWriter™ Online Download Manager that states “System exception:There was an error accessing the server in DWREgPoll.PollService.CheckForNewPatientForm():” followed by a paragraph of code.
This occurs when an invalid Username and/or Password is entered into your DentalWriter™ software.
To solve this issue, the DentalWriter™ login credentials must be refreshed. To refresh your DentalWriter™ login credentials you will need to:
Navigate to the “Setup tab in the upper left
Select the “Registration/Activation
Select the “Refresh local DentalWriter™ account login”
Enter Correct DentalWriter™ Username and Password
- Select “Login”
Lastly, after entering correct username and password you will want to Synchronize by Launching DentalWriter™ Online Download Manager, Selecting the “Synchronize” tab, and hitting the “Synchronize” button.