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This article will go over issuing a Pre-Payment Refund in DentalWriter Plus+
You are able to add in a patient payment before treatment begins and it will go in as a pre-payment in their ledger. You will see it listed in the upper left corner of the ledger in the Pre-Payment/Unapplied Payments box.
If the patient decides they do not want to go through with treatment and are asking for a refund of that pre-payment you will navigate to the right side of the patient's ledger to the Ellipsis or 3 vertical dots next to "+Ledger Note". Click on the ellipsis and you will see "Refund Pre-Payment" at the bottom of the list.
Once you click on "Refund Pre-Payment" the next box that pops up is the New Adjustment for Pre-Payment. You will notice that it will add in the total amount of the Pre-Payment automatically for you. You can then add in a memo note and check the box to include in the patient's statement if you would like.
Click "Save" and then "Back to all transactions" to go back to the patient's Ledger. Once back in the patient's Ledger you will see the refund listed.
