What specifics do I need to do to get my fax port started

In order to get started with porting your fax line in to Sfax, please first confirm with your carrier that they will release your fax line.

Porting can be a smooth process if all requirements are supplied.  To help you make that happen, we require that you complete the LOA form, and attach to your Port ticket.  Attach your current carrier bill (dated within 30 days of submitting to us) to your port ticket as well, and any supporting data that might be helpful in meeting all the carrier requirements for porting.  

Here are some specifics that the carriers are looking at when reviewing your port order.

The carriers require the following for LOA forms:
Legibly completed form (Either typed or clear hand writing)
Data must match carrier bill data
Person signing the LOA, needs to be the person listed with your carrier account as the Authorized person on the account.
Must be a manual signature as they will not accept digital signatures.

The carriers require the following for the carrier Bills:
Must be a current carrier bill (carriers allow a 30 day window, but the bill data cannot be outdated)
They are looking for Company name (or Proper name) (LOA needs to match this)
They are looking for service address or billing address (LOA needs to match this)
They are looking for current bill/invoice date or date range
Port and BTN (billing telephone number) (LOA needs to match this)

Additional info:

If your carrier bill is not displaying the above data, please contact your carrier and request a CSR report.  Attach that along with your current carrier bill to your port ticket.  This piece of 'supporting' data will be very helpful in avoiding carrier rejections upon review.

CSR -  Customer Service Record/Report   

A CSR is a copy of how your telephone records appear in the telephone company’s database. It contains information about each separate line charge (i.e. type of service, federal access charge, number portability charge, calling blocks on the line, 911 charge, etc.) that encompasses your monthly service charge on your bill.   In addition, a CSR reveals the service location of the account, the billing address, additional directory listings, PIC designations, hunting order, features that are being charged and on which line these features appear, calling plans that may include monthly charges, and taxes applied to each of the items on the record.

“Customer Service Record” is the most commonly used term for the internal record of your account.

By providing the above pieces, we would be able to submit your port request to our carrier right away.  Your request is not only important to you, it is also important to us, as is your time.   Let's work together to try to provide the carrier with the required data, so hopefully your port request can be completed in a timely fashion!